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THE TOUGH CUSTOMER- Short Circuit: How low does this e-tailer go?


Published November 27, 2008 in issue 0748 of the Hook


Shoppers at the doomed Albemarle Square store may think they're getting mega-bargains, but the sign on the door only promises "20% off original ticketed price."
PHOTO BY HAWES SPENCR
November 27,  2008 Huge signs reading "Going Out of Business," "Liquidation Sale" and "Everything Must Go" are intended to mean one thing to people.

There'll be some big bargains.

The logic is simple. A business, forced to close its doors and sell its inventory-- the business term is "fire sale"-- will take whatever it can get.

By the looks of the bare shelves at electronics retailer Circuit City in Albemarle Square, which has been conducting just such a sale, the pitch has worked.

Circuit City is in Chapter 11 bankruptcy, meaning it is not going out of business, but is trying to reorganize itself into a profitable company. Its plan calls for the closing of 155 stores nationwide, including the one in Charlottesville. Liquidation sales of inventory in stores designated for closure in retailers' Chapter 11 cases are common as the struggling business seeks to raise cash.

It is less clear, however, whether these sales are such a great deal for consumers. 

An unscientific sampling of a variety of items in the Circuit City store over the last week suggested bottom-fishers hoping to pick up that long-coveted HDTV or stereo receiver for some ridiculously low price might want to try a new fishing hole.

In fact, one item I priced, a 40-inch Sony HDTV, actually cost less that day on Circuit City's website ($1899.99) thanks to the manufacturer's one-day price cut than it did in the liquidation sale ($1919.99). And I was able to find the same television for sale from online sellers for as low as $1499.99.

Most other items I priced at the store matched the advertised 20% off of Circuit City's online prices, but they were squarely within the range of other prices I was able to find online. An Onkyo stereo receiver priced at $240 at Circuit City's sale, for example, could be had online for between $230 and $300.

Because of Circuit City's depleted stock and the wide variation of available television models, apples-to-apples comparison with prices in other local stores was difficult. At least one comparison, however, suggested Circuit Prices were pretty good: a 50-inch plasma television was $900 less at Circuit City than at Crutchfield, where it cost $2,500, although the day I shopped, the Crutchfield set did come with a free Blu-Ray disc player worth about $350.

Bill Crutchfield, founder and CEO of the eponymous retailer, says his company doesn't worry about matching a liquidation price (but was more concerned with online store prices). He notes that he has not even visited the Circuit City liquidation sale here.

Crutchfield, however, says he has seen media reports of companies that hype liquidation prices, and indeed, there are a number of web postings easily found online complaining that Circuit City's liquidation prices are not, in fact, sufficiently low.

A Circuit City spokesman wouldn't comment on the pricing, saying all aspects of the sale were being handled by a third-party liquidator. Circuit City's local store manager also said he could not comment.

A representative from that Northbrook, Illinois-located liquidator, Hilco Merchant Resources, was unavailable to comment.

Beyond the issue of prices, Crutchfield points out, is the fact that dealing with a liquidating retailer "has some hassles associated with it."

While a manufacturer's warranty will apply to any item purchased in the sale, Crutchfield explains, there will be no store at which a return can be made.

While that problem may be "not insurmountable," Crutchfield says-- for example, returning a defective MP3 player might be a simple matter-- "with a big TV, getting it back to the manufacturer can be more complicated." 

Of course, on non-electronic items, like printer supplies and blank discs, the markdowns at Circuit City were fairly straightforward and less risky. For example, while researching this story I was able to pick up an ink cartridge at 20 percent off, saving myself $3.65. 

That money went right into a new fund I'm starting to save up to get that 50-inch plasma.

#

                     

This is an age old scam. Just like car dealers selling cars below invoice or 5000 trade on any car

posted by former employer at 11/26/2008 3:27:12 PM

Went out to buy my daughter a new laptop last week. She had to have one with all the bells and whistles of course (which I agree with). I obviously went to Circuit City to see if they had any decent laptops left. Oh yes, they had some, but Best Buy had what we finally bought $150 cheaper than Circuit City's so called "Going Out Of Business Sale" price.

I wasted a gallon of gas just stopping by Circuit City. :)

posted by Sick Of The Local Rambos at 11/26/2008 4:28:39 PM

try to haggle a little doesn't hurt.. being a former associate, I know the outrageous markup that is on most of the electronics. Mainly car audio & home entertainment. Computers, gaming, peripherals etc. doesn't have much of a markup at all, if any in some instances. Try shopping closer to the actual final days if you want the unbelievable deals you are expecting, its such not going to happen this early in the closing stage.

posted by former employee at 11/26/2008 9:39:19 PM

honestly, I don't see what the big deal is about the prices not being "that low."

Customers get overly excited at the "store closing" sign and ignore the actual price. Some stores don't even liquidate, they just send all their stuff to other locations. If you see a good deal, go for it. If there isn't a good deal, who cares? Go to best buy. As a former employee I can not stress how much we do not care when customers say "Well fine, I'm just gonna get this at Best Buy." Also, if you wait it out, prices will drop lower. I was surprised that the shelves were so empty after things being 20% off. Some items are down to 40% now and they will keep dropping until it's all gone, so just be patient.

posted by another former employee at 11/30/2008 12:30:50 PM

I am sorry for the store-level associates. CC Corporate in RIC has been a client of my company for years. More headaches than they are worth. CC beats up product/service providers without sharing risk or making relevant commitments. Same approach with Employees and Associates.

Crutchfield is a strong firm with a national reputation for fostering good partner/employee relationships. Cville residents have the luxury of a retail store. Good People. Good Stuff.

posted by Blown Circuit at 12/1/2008 2:15:27 PM

I believe what they're doing is taking the percentage off the MSRP (manufacturer's suggested retail price) rather than the normal sales price. Not much sells for MSRP except new video games and video game hardware, and iPods.

Same sort of thing furniture stores do. They have a couch for $500. Then they close down and reprice everything for a big 50% off sale. What they do take the 50% off MSRP, which is say $800. So the price would be $400, which is $100 off their normal price, but not 50% off the normal price like you would assume...

posted by dan1101 at 12/1/2008 3:09:26 PM

I do a tremendous amount of printing at work and at home for my classroom. I am always looking for the newest and best printers and supplies. Just wanted to share a site I use often about printing.

http://thinkplaza.lessonstudio.ca/

posted by Joanne at 12/7/2008 5:00:25 PM

One thing people do not realize is CC did not handle the liquidation. A 3rd party did and even though the sign on the outside stood for the last days CC in no way handled the closing process. You are true the sale prices were not the best on all products. most of the reductions were taken off the Original MSRP and not the current prices. In fact, if one went to a continuing CC location for an item from their weekly circular they could often find a better deal. The company handling the liquidation of CC's 155 stores was the one giving the "false" sense of better bargains than they actually were. In the closing days when sale prices reached 60%+ you may have found a great deal for the little product that was left but the story is accurate that consumers were "duped" in a way but that should not lay the blame on CC and think they had anything to do with prices and markdowns. If one noticed, the inside of the closing stores were completely free of any mention of CC or their signage. If I recall, I want to say even the employees working the closing in the actual stores were instructed not to wear CC logo apparel since they were technically no longer CC associates.

posted by Roadie at 1/2/2009 12:50:37 PM

I stopped in a few weeks ago to see if there were any bargains. I came away with half dozen music CD's for 50% off. Other items were at 30% off MSRP, and still higher than I could find elsewere.

posted by brian_d at 1/5/2009 9:13:23 AM

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