Crutchfield #1 in Consumer Reports
by Hawes Spencer
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Charlottesville-based Crutchfield is ranked the #1 online electronics store, beating Amazon, Costco, Circuit City, and BestBuy, in the November issue of Consumer Reports. Although Amazon and others offered lower prices, Crutchfield got top marks for customer service and ease of returns (the latter providing us locals with groovy deals on returned merch). The survey was based on 33,171 purchases of audio and visual equipment– including TVs, stereos, and camcorders– from January 2006 to June 2007.
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It’s always good to see a company get recognized for that which they focus upon so intently and do so well.